While some businesses think that manufacturing workers only need to follow procedures and complete their given jobs, the reality goes beyond these expectations. Like any other workforce, factory workers need a sense of belonging to reach their full potential and contribute substantially to the company.

Interviewer: What defines worker engagement, and why is it crucial?
Bryant: Worker engagement is the emotional commitment an employee has to their job, organization, and co-workers. It’s about feeling invested in their work and motivated to do their best. When employees are engaged, they’re more productive, innovative, and satisfied with their jobs. Interviewer: But why is worker engagement improvement so often overlooked?

There are a few reasons. First, it can be difficult to measure employee engagement. There is no one-size-fits-all approach, and what works for one company may not work for another. Second, improving employee engagement can take time and effort. It’s not something that happens overnight. Third, many companies simply don’t realize the importance of employee engagement. They see it as a nice-to-have, but not a must-have.

Interviewer: What are the key benefits of improving worker engagement?

Bryant: Improving worker engagement is essential for any company that wants to thrive and succeed. There are numerous benefits that come with improving worker engagement. Some of the key advantages include:

  • Increased productivity: Engaged employees are more productive than disengaged employees. A study by Gallup found that engaged employees are 17% more productive than disengaged ones.
  • Improved customer satisfaction: Engaged employees are more likely to provide excellent customer service. A study by Temkin Group found that companies with highly engaged employees have a 10.3% higher customer satisfaction rating than companies with disengaged employees.
  • Increased innovation: Engaged employees tend to be more innovative and generate new concepts. They tend to put in extra effort to achieve success, and they desire to contribute to their employer’s success. In fact, according to Gallup, engaged employees are 21% more productive than their disengaged counterparts.
  • Reduced turnover: Engaged employees are more likely to stay with their companies. Gallup’s reports found that companies with highly engaged employees have 67% lower turnover rates than those without engaged employees.

Interviewer: What we can do to improve worker engagement?

Bryant: Implementing small but effective changes is key:

Bryant: First, you need to create a positive company culture. A positive company culture is an environment where workers feel valued, respected, and supported. It’s a culture that makes them feel like they’re part of something bigger than themselves. There are some things you can do:

  • Be transparent and honest with your employees: Keep employees informed and build trust by being transparent and honest.
  • Give your worker a voice: Establish systems for collecting and responding to employee feedback, making them feel heard.
  • Celebrate successes: When your team achieves something, take the time to celebrate it. This will show your employees that you appreciate their hard work.

Interviewer:  How about the skills development, is it necessary for workers, especially blue collars? And how can we help them develop?

Bryant: As it’s important to everyone It’s also important to have a dedicated space for workers to develop, especially blue collars, to develop themselves and learn new things. Because well-trained workers are more proficient in their tasks, leading to increased productivity. They understand the best practices, techniques, and efficient processes related to their job roles. Moreover, the employers can reduce accidents and injuries… Here are some practical and impactful suggestions for your organization:

  • Providing training and development programs: This can include things like online courses on mobile apps, with simple, easy-to-use, interactive formats like gaming, to encourage their participation.
  • Provide Support: Provide workers with necessary tools for efficient and accurate job fulfilment such as apps for reporting issues and seeking support, communicating with colleagues and managers, and accessing process and policy information.
  • Encourage workers to pursue new challenges and ideas: If workers have ideas for improving their work, give them opportunites to do so by providing courses on mobile apps that they can study anytime anywhere.

Bryant: In addition to the above tips, it is also important to listen to your employees and get their feedback on how to improve the workplace. By taking the time to understand and address the needs of your workers, you can create a more engaged and productive workforce.

Thank you for your sharing, Bryant!

To learn more about MicroBenefits, and how CIQ can help you better engage with your workers, visit https://www.microbenefits.com/ or email inquiry@microbenefits.com and search MB WeChat MB_companyIQ  to follow us. 
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